Privacy Policy

1. Introduction

At Tennet.io, operated by Tennet S.r.l. (Via Giuseppe Mazzini 4, Belpasso, CT, 95032, Sicily, Italia), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you use our AI-powered software development platform.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and contact information
• Account credentials and profile information
• Billing and payment information
• Professional information (company, role, experience level)
• Communication preferences and settings

2.2 Technical Information

• IP address, browser type, and device information
• Usage patterns, session data, and interaction logs
• Performance metrics and error reports
• Cookies and similar tracking technologies

2.3 Content and Usage Data

• Code snippets, project descriptions, and development queries
• AI interaction history and generated content
• Feedback, support requests, and communications
• File uploads and collaborative workspace data

3. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our AI development services
• Training and enhancing our AI models and algorithms
• Personalizing your experience and recommendations
• Processing payments and managing subscriptions
• Communicating important updates and support responses
• Ensuring platform security and preventing abuse
• Complying with legal obligations and regulatory requirements
• Conducting research and analytics for service improvement

4. AI Model Training and Data Processing

As an AI-powered platform, we may use your interactions and content to improve our services:

• Your code inputs and AI-generated outputs may be analyzed to enhance model performance
• We implement privacy-preserving techniques to protect sensitive information
• Personal identifiers are removed or anonymized during model training
• You can opt-out of model training by contacting us at info@tennet.io

We maintain strict controls over training data and ensure that proprietary or confidential code is handled with appropriate security measures.

5. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract Performance: To provide our services and fulfill our contractual obligations
• Legitimate Interest: To improve our services, ensure security, and conduct business operations
• Consent: Where you have explicitly consented to specific processing activities
• Legal Obligation: To comply with applicable laws and regulations

6. Data Sharing and Third Parties

We may share your information with:

• Service Providers: Cloud hosting, payment processing, and analytics partners
• AI Infrastructure: Secure cloud-based AI model providers with appropriate data protection agreements
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We ensure all third parties maintain appropriate security standards and are bound by confidentiality agreements.

7. Data Security

We implement comprehensive security measures to protect your data:

• End-to-end encryption for data transmission and storage
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure cloud infrastructure with industry-standard protections
• Employee training on data protection and security practices
• Incident response procedures and breach notification protocols

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our AI models and services (in anonymized form)

Inactive accounts may be deleted after 3 years of inactivity. You can request earlier deletion by contacting us.

9. Your Rights and Choices

Under applicable data protection laws, you have the following rights:

• Access: Request information about personal data we hold about you
• Rectification: Correct inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit the processing of your personal data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Revoke consent for specific processing activities

To exercise these rights, please contact us at info@tennet.io. We will respond within 30 days of receiving your request.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve performance
• Provide personalized content and recommendations
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adequacy decisions where applicable. All transfers comply with applicable data protection laws and maintain the same level of protection as required in the EU.

12. Children Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes via email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

14. Contact Information and Data Protection Officer